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1. Purpose of Data Collection
We collect and use personal data to:
- Provide and manage our services, including campaign participation
- Verify identity and ensure platform security
- Communicate with Members and Clients
- Improve services and develop new features
- Conduct marketing, analytics, and customer profiling (with consent)
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2. Types of Data Collected and Retention (a) During registration:
- Email, password, nickname (mandatory)
- Optional: profile picture, gender, birthday, Instagram or Facebook info (if connected)
- Retention: until account deletion or purpose fulfilled
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(b) During service use:
- Name, birth date, gender, mobile number, address (for deliveries)
- Campaign-specific details (e.g., size, skin type, marital status, pet ownership)
- SNS insights/statistics from connected platforms
- Device info, IP, access logs
- Retention: up to 6 months after campaign end; logs kept up to 1 year
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3. Third-party Data Sharing
We may share data with:
- Clients (for campaign processing, shipping, profile matching)
- Technology partners (e.g., chatbot providers, analytics vendors)
- Payment processors (for rewards or withdrawals)
Only necessary data is shared, with user consent where required.
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4. Data Processing by Third Parties
We may outsource services to vendors under strict confidentiality agreements. These include:
- Chatbot services
- Email/SMS notifications
- Identity verification
- Cloud storage and analytics
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5. Data Retention
We retain personal data only as long as necessary to fulfill its purpose or as required by law:
- Login records: 3 months (per Communications Act)
- Payment/shipping records: 5 years (per Consumer Protection Act)
- Complaint/dispute records: 3 years
- Irregular activity logs: 1 year
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6. Data Disposal
Personal data no longer needed is securely deleted:
- Electronic files: irreversibly deleted
- Paper documents: shredded or incinerated
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7. User Rights
Users may:
- Access, update, or delete their data via their profile page
- Withdraw consent at any time (may affect service availability)
- Request corrections to inaccurate or outdated data
- Contact our Data Protection Officer for any assistance
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8. Cookies
We use cookies to enhance user experience. Users can accept or reject cookies via browser settings. Disabling cookies may affect some functionalities.
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9. Security Measures
We implement:
- Encryption of passwords and sensitive data
- Firewall and intrusion detection systems
- Access controls and regular employee training
- Data backups and secure transmission protocols
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10. Data Protection Officer
If you have any questions regarding your data, contact:
Email: hj.kim@leaveur.com
Phone: +60 011 2857 2017
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11. Location Data
We may collect location data (with consent) for services like nearby campaign suggestions. Location logs are deleted after temporary use unless required for regulatory purposes.
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12. External Links
This website may contain links to external websites. We are not responsible for their data policies. Users should review their respective privacy policies.
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13. Changes to This Policy
We reserve the right to modify this policy. Changes will be notified at least 10 days in advance via email or on our website.
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14. Governing Law
This Privacy Policy is governed by the laws of Malaysia. Disputes shall be resolved under the jurisdiction of courts in Kuala Lumpur.