Privacy Policy

  • Effective Date: 2025-04-01
    leaveur company ("Company", "we", "us", or "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) and other applicable regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
    • 1. Purpose of Data Collection
      We collect and use personal data to:
      - Provide and manage our services, including campaign participation
      - Verify identity and ensure platform security
      - Communicate with Members and Clients
      - Improve services and develop new features
      - Conduct marketing, analytics, and customer profiling (with consent)
    • 2. Types of Data Collected and Retention (a) During registration:
      - Email, password, nickname (mandatory)
      - Optional: profile picture, gender, birthday, Instagram or Facebook info (if connected)
      - Retention: until account deletion or purpose fulfilled
    • (b) During service use:
      - Name, birth date, gender, mobile number, address (for deliveries)
      - Campaign-specific details (e.g., size, skin type, marital status, pet ownership)
      - SNS insights/statistics from connected platforms
      - Device info, IP, access logs
      - Retention: up to 6 months after campaign end; logs kept up to 1 year
    • 3. Third-party Data Sharing
      We may share data with:
      - Clients (for campaign processing, shipping, profile matching)
      - Technology partners (e.g., chatbot providers, analytics vendors)
      - Payment processors (for rewards or withdrawals)
      Only necessary data is shared, with user consent where required.
    • 4. Data Processing by Third Parties
      We may outsource services to vendors under strict confidentiality agreements. These include:
      - Chatbot services
      - Email/SMS notifications
      - Identity verification
      - Cloud storage and analytics
    • 5. Data Retention
      We retain personal data only as long as necessary to fulfill its purpose or as required by law:
      - Login records: 3 months (per Communications Act)
      - Payment/shipping records: 5 years (per Consumer Protection Act)
      - Complaint/dispute records: 3 years
      - Irregular activity logs: 1 year
    • 6. Data Disposal
      Personal data no longer needed is securely deleted:
      - Electronic files: irreversibly deleted
      - Paper documents: shredded or incinerated
    • 7. User Rights
      Users may:
      - Access, update, or delete their data via their profile page
      - Withdraw consent at any time (may affect service availability)
      - Request corrections to inaccurate or outdated data
      - Contact our Data Protection Officer for any assistance
    • 8. Cookies
      We use cookies to enhance user experience. Users can accept or reject cookies via browser settings. Disabling cookies may affect some functionalities.
    • 9. Security Measures
      We implement:
      - Encryption of passwords and sensitive data
      - Firewall and intrusion detection systems
      - Access controls and regular employee training
      - Data backups and secure transmission protocols
    • 10. Data Protection Officer
      If you have any questions regarding your data, contact:
      Email: hj.kim@leaveur.com
      Phone: +60 011 2857 2017
    • 11. Location Data
      We may collect location data (with consent) for services like nearby campaign suggestions. Location logs are deleted after temporary use unless required for regulatory purposes.
    • 12. External Links
      This website may contain links to external websites. We are not responsible for their data policies. Users should review their respective privacy policies.
    • 13. Changes to This Policy
      We reserve the right to modify this policy. Changes will be notified at least 10 days in advance via email or on our website.
    • 14. Governing Law
      This Privacy Policy is governed by the laws of Malaysia. Disputes shall be resolved under the jurisdiction of courts in Kuala Lumpur.